Return & Refund Policy
Roman Gear™ — Return & Refund Policy
Effective Date: 08/26/2025
1. Returns
📦 You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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Your item must be unused, in its original packaging, and in the same condition that you received it.
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
To start a return, please email us at 📩 romanactivegear@gmail.com with your order number and proof of purchase.
2. Refunds
💰 Once we receive and inspect your returned item, we’ll notify you by email.
If your return is approved:
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Your refund will be processed within 5–7 business days.
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A credit will automatically be applied to your original payment method.
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Original shipping fees are non-refundable.
If your refund is delayed beyond 7 business days after approval, please reach out to us so we can assist.
3. Exchanges
🔁 We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, contact us at 📩 romanactivegear@gmail.com with photos or proof of the issue.
4. Contact Us
If you have any questions about returns, refunds, or exchanges, don’t hesitate to contact our support team at:
📩 romanactivegear@gmail.com