📄 FAQ
📌 Roman Gear™ — Frequently Asked Questions (FAQ)
Orders & Shipping
Q: Do you ship worldwide?
Yes, we ship to most countries. Shipping times vary by region but typically take 7–14 business days after processing.
Q: How long does it take to process my order?
Orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking once your order ships.
Q: How can I track my order?
Use the Track Your Order link in the footer. Just enter your order number and email address to see the latest updates.
Products
Q: How do I choose the right size?
Check the size chart on each product page. If you’re between sizes, we recommend sizing up for comfort.
Q: Can men and women both use the Roman Gearâ„¢ Sweat Belt?
Yes — it’s a unisex design, made for all athletes.
Q: How do I wash the sweat belt?
Hand wash in cold water with mild soap. Do not machine wash or tumble dry. Air dry flat.
Returns & Refunds
Q: What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact us within 30 days of delivery for a refund or exchange.
Q: How do I request a return?
Email our support team at romanactivegear@gmail.com with your order number and reason for return. We’ll guide you through the process.
Payments
Q: What payment methods do you accept?
We accept Shopify Payments, PayPal, and major credit/debit cards. All transactions are encrypted and secure.
Customer Support
Q: How do I contact Roman Gearâ„¢?
You can reach us anytime at romanactivegear@gmail.com or use the Contact Us form in the footer. We aim to respond within 24 hours.
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